Policy

SALON POLICIES

 

3-DAY NAIL GUARANTEE

We proudly offer a complimentary repair within 3 days for any lifting, chipping, cracking, or broken nails.

Repairs apply to the original service only.
Color or design changes are not included.
Regular polish is excluded from our guarantee.
Guests are responsible for selecting & approving colors.

Non-Refundable

All services are non-refundable. We will gladly schedule a corrective service free of charge for provider errors. You have 48 hours to contact us to adjust dissatisfaction. Corrective services are not allowed 5 days past initial service date.

24-Hour Cancellation

Please notify us of any cancellation or rescheduling at least 24 hours prior to your appointment. This allows us ample time to fill the appointment slot.

Gift Certificates

Gift Certificates must be presented at time of service. Lost, stolen, or damaged certificates will not be replaced. Copies are not acceptable. Non-refundable & non-exchangeable for cash.

Rights To Refuse Service

Diamond Nails & Spa reserves the right to refuse service to anyone demonstrating inappropriate behavior to any member of our staff or guests.

Children Supervision

Due to safety considerations, all children must be under supervision and attended by an adult who is not currently receiving a service.

Late & No Show Policy

Arriving more than 15 minutes late may require rescheduling. Repeated no-shows will result in future services being provided on a walk-in basis only.

Thank you for your cooperation and understanding